Enhance Resident Experience While Generating Revenue
Resident Market, only from SupplyHawk, benefits residents by covering unmet needs, reduces work for staff, and generates revenue for your organization.
Resident Market Creates a Streamlined Service for Meeting Resident Needs
Assisted living residents often need essential everyday products that aren’t provided onsite, leaving them to rely on family members or third-party shippers to meet those needs. Resident Market can help turn those unmet needs into a streamlined service that benefits residents, staff, and the community’s bottom line. Through management of resident-rested supplies, order consolidation, and a modest margin on transactions, Resident Market helps assisted living communities increase revenue while adding real value for residents.
Key Features
Works with or without holding inventory
Consolidates individual orders with house supply orders while still tracking budgets accurately
Supports suggested orders based on PARs or recurring purchases
Cost and revenue monitoring for multiple communities or locations
Enables bulk shipping options
Key Benefits
Centralized daily living product delivery and fewer shipments
Enhanced resident experience with a higher standard of service
A new, low-effort revenue stream
How It Works
Staff Submits a Resident Supply Request
Staff enter a one-time or recurring supply request on behalf of a resident quickly and without changing existing workflows.
Orders are Consolidated Automatically
Resident Market combines all resident requests into a single, consolidated PO for the medical supply distributor when you’re ready to order.
Supplies are Delivered and Distributed
The community receives one shipment, which staff easily break out to the appropriate residents or household locations.
Charges Flow Directly to Resident Billing
Supply charges are automatically sent to the resident billing system through an EMR integration, appearing on the resident’s monthly statement without manual entry.
Related Modules & Applications
SHOPS
Point of sales for senior livings’ dining and other services in the same platform, streamlining ancillary services billing
Inventory Management
More robust approach for inventory tracking and procurement with multiple supply locations
SupplyPad Mobile App
Manage resident supply requests, ordering, and other inventory management features from existing devices
Frequently Asked Questions
What is involved in implementing a resident supply ordering system?
Resident Market is supported by the SupplyHawk implementation and support teams, who work closely with each community to ensure a smooth rollout. This includes reviewing the products offered to residents, configuring appropriate billing codes, and integrating with both the medical supply distributor for ordering and the EMR for resident billing.
Training is delivered through a remote system orientation and supported by short, on-demand videos for ongoing staff education. Unlike many point solutions, SupplyHawk provides hands-on support throughout implementation and continues to partner with communities well beyond go-live.
How do communities avoid manual billing or missed charges for resident supplies?
Resident supply charges are automatically created at the time the supply request is entered. There is no need for staff to manually track what was delivered or re-enter charges into the resident billing system. Once staff confirms receipt of an order, Resident Market ensures charges flow through to billing accurately and consistently.
Can communities use their existing medical supply distributors?
Through SupplyHawk’s established relationships with regional and national medical supply distributors, Resident Market can integrate with most existing vendor partners. In many cases, distributors actively support or sponsor Resident Market as a value-added service for the communities they serve.
Do communities need to hold inventory for resident supplies?
No inventory is required in order to provide supplies to residents. Resident Market is designed to order only what is needed—whether in smaller units of measure or in bulk—helping communities avoid waste and unnecessary storage. While the platform can support a centralized supply closet for overstock or house supplies, communities managing inventory across multiple closets or dispensing supplies directly to residents may benefit from upgrading to SupplyHawk.
How do chains monitor adoption and performance across locations?
Resident Market includes robust reporting tools that give management companies and corporate teams visibility across all participating communities. Leadership can easily review adoption trends, supply costs, and resident-generated revenue by location—supporting consistency, accountability, and informed decision-making at scale.
Discover a Low-Effort Revenue Stream that Enhances the Resident Experience
Request a demo to see how Resident Market can help your community meet resident needs and generate revenue without adding work for your staff.