Grow Your Accounts with Powerful Analytics and Forecasting
Partner with SupplyHawk to become an indispensable advisor to your long-term care clients, helping them optimize their supply chain while securing your position as their primary distributor
More Than a Distributor
Senior care providers need more from their distributors than gloves and dressings; they need tools that make their jobs easier. Meanwhile, as supply chain logistics become increasingly more complex, medical supply distributors—especially regional distributors—need to differentiate themselves in a competitive marketplace.
You already offer quality products and excellent customer service. SupplyHawk is an additional benefit that elevates you as a valued partner, providing the tools your customers need to operate smoothly and order efficiently.
SupplyHawk provides key operational guidelines such as suggested orders based on PAR levels or template-based ordering, requisition and restocking workflows, and easy charge-capture solutions that become part of their daily procedures.
When a distributor provides SupplyHawk, they are enmeshing themselves with the processes that make a building’s supplies flow to their residents, adding long-term value to the relationship.
SupplyHawk Differentiates Your Business
and Builds Stronger Relationships
Key Benefits
Consistency: Help your inventory-challenged customers get their supply rooms organized so that, going forward, they can order consistently and reduce last-minute off-schedule shipping requests.
Trust: Elevate yourself from a vendor to a partner by supporting your customer’s financial and operational goals.
Efficiency: SupplyHawk assists in faster onboarding by reviewing inventory and ensuring you have offered all the products the facility keeps on hand.
Competitive Edge: New opportunities may already require you to have the solution for inventory and charge capture needs.
Retention: Align yourself with your customer’s daily workflow, adding ‘stickiness’ to the relationship.
Differentiation: Compare favorably to distributors offering less robust inventory management or no solution at all.
Additional Key Benefits
Simplified Implementation: Collaboration between your team and ours ensures a smooth system adoption for customers.
Reporting Data: Learn not just what your customer ordered, but how they used it, including accurate PPD spend.
Alternative Ordering Platform: Mobile-friendly purchase order management provides customers with a simplified ordering experience
Skilled Nursing and CCRCs
Help your skilled nursing and CCRC customers develop more consistent ordering practices by implementing the SupplyHawk inventory management system. SupplyHawk keeps track of what they have on the shelves and what they need to order this week, while SupplyHawk’s ancillary charge capture module helps them offset supply costs with simplified billing practices.
Assisted Living and Memory Care
Residents or their families are already buying the types of products distributors could more effectively supply. Resident Market provides senior living communities with an easy way to consolidate resident supply requests. The result? You can deliver one simple order, residents receive the highest quality products, and the community can effortlessly bill for the items.
Home Health & Hospice
As the mobile healthcare workforce increases, providers need to get supplies to their patients quickly and cost-effectively. SupplyHawk provides tools for patient direct ordering, bulk-to-branch with inventory management, or bundling orders by patient, nurse, or location—all without adding any patient-specific data to your warehouse management system. By having agencies manage supply requests in SupplyHawk, orders are streamlined and consolidated, making delivery easier on both you and your customer.
Other Healthcare Providers
Some customers have specialized supply tracking needs: the physician’s office wanting to place patient-specific requisitions, the group home organization distributing supplies from a central administrative office, the women’s health clinic needing to document usage of expensive medications. SupplyHawk is highly adaptable, with various configuration options to meet the needs of organizations requiring that additional white-glove service.
The Future of Incontinence Management
Recommend the products residents need and the orders your customer should place without any measuring or spreadsheets using the SupplyHawk incontinence needs evaluator (SHINE). SHINE equips customers with everything they need to manage their inventory of your incontinence lines, including suggested orders and cost-tracking dashboards. And SHINE provides you with the high-level data needed to ensure they are ordering the proper amount regularly. You can even load previous order history into a SHINE account and show potential customers how much they can save by partnering with you.
Up and Running in 6 Easy Steps!
The SupplyHawk training team makes onboarding thorough and easy, from help with defining goals to customizing your system to best meet your needs (and those of your customers).
Frequently Asked Questions
How would SupplyHawk manage customers who have a strict formulary?
During the implementation process, we would load the customer’s catalog with items flagged as formulary or non-formulary and enforce approval workflows for non-formulary items based on the customer’s request. Formularies can be maintained in SupplyHawk through a level 2 cXML punchout integration or by an administrative user.
How will using SupplyHawk affect a customer’s weekly ordering habits?
Orders will likely become more consistent with fewer last-minute or off-schedule shipping requests once the customer has the tools to properly forecast usage. The collective goal between you, your customer, and SupplyHawk is to ensure your customers have the right quantity of the right products—no more and no less—while embedding confidence into their ordering process. By offering SupplyHawk, you are demonstrating integrity, giving your customers data-driven assurances that they are ordering precisely what they need, and demonstrating how much you value the relationship you have with your customers.
Can we see a customer’s usage data?
Yes. SupplyHawk provides a separate, HIPAA-compliant reporting database where you can view customer-approved usage data and analytics, including PPD spend. This provides powerful insights for forecasting, identifying sales opportunities, and acting as a consultative partner.
What is the business model for the distributor partnership?
Our partnership models are flexible and designed to be mutually beneficial. They typically involve a scalable licensing framework that allows our partners to deploy SupplyHawk across their entire customer base in a way that best aligns with their business and goals.
What level of involvement is expected from our team?
Some distributor partners prefer to be the face of SupplyHawk, training and supporting customers directly, while others rely on our team to lead implementation and ongoing help desk support. We work closely with your sales representatives either way to ensure we are best serving you and your accounts. We also provide comprehensive training to equip your team to position SupplyHawk and SHINE as value-added solutions—helping you win new business and strengthen existing customer relationships.