Seamless Inventory Management and Charge Capture
SupplyHawk seamlessly aligns inventory management and charge capture in a single, intuitive place for smarter charge capture and improved inventory accuracy.
Inventory Adjustment Management for Increased Lost Charge Recovery
Inventory adjustments happen. But how do you determine if the adjustment is due to product expiration, unrecorded resident usage, or simply lost items? SupplyHawk’s Lost Charge Recovery module provides a single, intuitive place to review inventory adjustments and find out what really happened to those unrecorded transactions. SupplyHawk can even suggest residents who have used that product, helping you connect missed charges to inventory adjustments. The result is smarter charge capture, cleaner financial reporting, and a new level of inventory accuracy—all made possible by the seamless alignment of inventory management and charge capture that only SupplyHawk delivers.
Key Features
Printable report for floor supervisor authorization
Simple charge edit screen for quick corrections
Real-time synchronization with SupplyPad activities
Inventory adjustment auditing and reconciliation
Key Benefits
Identifies and recovers missed charges before revenue is lost
Reduces unexplained discrepancies and improves reporting confidence
Reinforces proper dispensing and documentation practices
Highlights patterns and problem areas tied to inventory adjustments for high-level visibility
Creates a shared review process between supply and clinical teams.
Ensures purchased supplies are accurately tied to resident usage
How It Works
Adjustments are Flagged
When inventory quantities are adjusted in SupplyHawk, those changes are automatically captured as potential lost charges and organized into an itemized review view.
Charges are Reviewed and Resolved
Supply and clinical leaders review each adjustment to determine what occurred—whether an item was used by a resident, transferred, expired, discarded, or lost—and update charges accordingly.
How It Works
Supplies are Dispensed and Tracked
Clinical staff dispense supplies to residents using SupplyPad as part of their daily workflow, while inventory levels are monitored through routine restocking.
Adjustments are Flagged
When inventory quantities are adjusted in SupplyHawk, those changes are automatically captured as potential lost charges and organized into an itemized review view.
Charges are Reviewed and Resolved
Supply and clinical leaders review each adjustment to determine what occurred—whether an item was used by a resident, transferred, expired, discarded, or lost—and update charges accordingly.
Accuracy and Accountability are Improved
By completing this review on a regular basis, organizations can recover missed revenue, reinforce proper dispensing habits, and quickly identify unusual adjustment patterns before they become larger issues.
Related Modules & Applications
Inventory Management
A structured approach to inventory control that ensures the consistency needed to recover missed charges
Charge Capture & Billing
Methods for accurately capturing and recording supply usage as it happens with reporting and accountability tools
SupplyPad Mobile App
Access functions for both inventory management and charge capture on tablets or existing devices
Frequently Asked Questions
How often should facilities review lost charges and inventory adjustments?
Best practice is for facilities to review inventory adjustments and lost charges on a regular, ongoing basis. With SupplyPad’s mobile restocking capabilities, inventory updates can be made in real time as supplies are replenished. Many organizations perform a quick physical count weekly to keep adjustments manageable and current. Reviewing lost charges immediately after adjustments are made is ideal, as quicker reviews rely less on memory and can be supported by SupplyHawk’s suggested resident insights, making the process faster, more accurate, and far less overwhelming.
How does Lost Charge Recovery improve staff accountability?
Lost Charge Recovery automatically flags unassigned transactions, enabling management to quickly identify discrepancies. Reviewing recovered charges collaboratively with staff encourages consistent, real-time dispensing practices while ensuring supply usage does not go unrecognized.
Can Lost Charge Recovery help facilities pass audits more easily?
SupplyHawk is designed to support audit readiness by providing consistent, well-structured reporting around inventory usage, expenses, and charge capture. Facilities gain clear documentation and defensible data to support audit requests related to medical supplies, including those required for the Medicare Cost Report (CMS-2540-10). SupplyHawk’s Lost Charge Recovery tool further strengthens this foundation by improving the accuracy of adjustment documentation and charge attribution. Facilities can clearly explain inventory discrepancies, demonstrate review processes, and show how unrecorded usage was identified and resolved.
A Better Way to Recover Lost Charges
Request a demo to see how SupplyHawk can help your team recover missed charges and improve inventory accuracy.